Privacy Policy – Viaggio Tours
Transparent, secure, and compliant with GDPR regulations – because your trust matters to us.
1. Who We Are
Viaggio Tours (“we”, “us”, “our”) is a professional travel agency offering international travel packages, cruises, and tours.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://viaggio-tours.com, make a booking, or communicate with us.
2. Personal Data We Collect
When you use our website or book a service, we may collect the following information:
- Identification details: name, date of birth, passport or ID number (when required for travel).
- Contact details: address, email, and phone number.
- Travel information: flight, accommodation, itinerary, and special requests.
- Payment information: bank or card details (processed securely).
- Technical information: IP address, browser type, device, and cookies.
- Other details you voluntarily provide, such as dietary or health-related requirements relevant to your trip.
3. How We Use Your Data
Your personal data is processed to:
- Confirm and manage your travel bookings.
- Issue invoices and manage payments and refunds.
- Communicate with you regarding your reservations or travel updates.
- Improve our services and website user experience.
- Fulfil legal and regulatory requirements in the travel industry.
We rely on these legal bases for processing:
- Contract performance (to provide the services you booked).
- Legal obligation (to comply with tourism and tax laws).
- Legitimate interest (customer service, fraud prevention, service improvement).
- Consent (for marketing communications or newsletters).
4. Data Sharing & Third Parties
We may share your information only when necessary to deliver our services, including with:
- Airlines, hotels, cruise operators, and other travel suppliers.
- Payment processors and partner banks.
- Technical and marketing providers (website hosting, analytics, or secure email services).
- Government or legal authorities, if required by law.
We never sell or rent personal data to third parties.
5. International Transfers
Because we work with partners worldwide, your data may be transferred outside the European Economic Area (EEA).
In all such cases, we ensure appropriate GDPR-compliant safeguards are in place to protect your privacy.
6. Data Retention
Your data is retained only for as long as necessary to fulfill contractual or legal obligations.
For example, booking and invoice records are stored for up to 5 years, as required by European accounting regulations.
7. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Ensure proper functionality of the site.
- Remember user preferences.
- Analyse website traffic and improve services.
- Personalise user experience and promotions (with consent).
You can manage or disable cookies in your browser settings, but some features may not function properly.
8. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data and request a copy.
- Request correction or deletion (“right to be forgotten”).
- Object to or restrict processing.
- Request data portability.
- Withdraw consent at any time (for marketing communications).
To exercise these rights, please contact us at:
📧 info@viaggio-tours.com
We will respond within the legally required timeframe.
9. Data Security
We take the protection of your data seriously.
Viaggio Tours implements appropriate technical and organisational measures such as encryption, secure servers, and strict internal access controls to prevent unauthorised access, alteration, or disclosure of your personal data.
10. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in legislation or company operations.
The latest version will always be available on our website.
Continued use of the site implies acceptance of the updated policy.
11. Contact Information
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at:
Viaggio Tours
📍 Via Giuseppe di Vittorio, 08028 Orosei, Italy
📧 info@viaggio-tours.com
📞 +39 350 841 8649